Only For Our SuperBOT Customers

Same Day Support for Technical and Sales Inquiries

Speak To Us

Xeltek maintains quick and simple communication channels.

Live Chat

Chat with our tech-support team LIVE online

Live Chat

Our Tech-Support Team Can Fix Your Problems With Remotely Connecting To Your Computer

Remote Support

Send Us an Email About Your Problem Anytime


Call (408)-530-8080

Mon-Fri 8:00AM - 12:PM  &  1:00PM - 5:00PM(PST)


Need Spare Parts?

Spare Parts

Our Answers To Frequently Asked Questions

Got Problems?

Your Device Is Not Supported?
Make A Request

Request Device Support

Return For Repair


“Same day support for Xeltek is a demonstration of our commitment to give our best to our customers; and enhancing support quality by managing the time frame effectively is our motto for the sake of becoming the industry leader,"    ㅡ Sam Kim, CEO of Xeltek Inc.

Tech-Support To 

A Whole Another Level

SuperBOT Tutorial Videos

What Is Included With SuperBOT Purchase?

Xeltek is committed to providing excellent support for our international customers. Our global network of representatives and distributors support customers in local time. Select distributors have been factory trained to support all manual and Automated programming support requirements. They can assist with troubleshooting and are equipped with spares modules in the event that an automated programmer needs to be repaired. All distributors can facilitate the handling of product repairs/returns. For urgent issues, customers always have an option to be in direct contact with support engineers in Xeltek USA and Xeltek China.

More than 30 engineers are devoted to developing new programmers, socket adapters and device algorithms. Engineers are fluent in English and provide excellent support through emails, telephone, live chat, and online ticketing system.

  • Quick device update (2 weeks upon customer request)
  • Bi-weekly software updates (Free download)
  • Xeltek provides the first 5 years hand-holding support for free!
  • Xeltek provides free defective hardware parts replacement service for 1 year from the date of installation.
  • Common Spare parts kit included with an Automated programmer.
  • Xeltek ships additional emergency spare parts within 24 hours upon request.

With the 2 operations (Xeltek China and Xeltek USA) in conjunction with local support providing 24 hours of continuous support worldwide, we are able to resolve customer technical support issues quickly.

SuperBOT Maintenance

What SuperBOT Customer says: 

So far, all of our SuperBOT customers (from Europe, Asia, and the United States) are very happy with their system with no major system technical support is needed. Customers can count on Xeltek to have support cases resolved quickly.

“Tech Support has been incredibly helpful with any questions that we have had in regards to our programming equipment. We have used Xeltek for majority of our programming needs and the responsiveness of your technical services will continue to make Xeltek our first choice for programming”

-Will, Z-axis

"I have been working with Xeltek over a year ago. I want to mark the excellent service, fast turnaround time, extensive knowledge and solutions I am getting from all staff. I want to mark that the lead time is very fair, and because of that a lot of my costumers are buying Xeltek programmers. Xeltek helps us deliver quality programming solutions to customers with every question answered quickly and thoroughly"

-Rubi Nahum, Reel-Service Israel Ltd

All the programmers worked to the end of the session. We can open existing Project. Brriefly all the problems we faced looks solved. Thank you for your support.

-Umut, Karel Electronics

Sungjae Cho

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