Same Day Support for Technical and Sales Inquiries
Xeltek maintains quick and simple communication channels.
Our Tech-Support Team Can Fix Your Problems With Remotely Connecting To Your Computer
Need Spare Parts?
What Is Included With SuperBOT Purchase?
Xeltek is committed to providing excellent support for our international customers. Our global network of representatives and distributors support customers in local time. Select distributors have been factory trained to support all manual and Automated programming support requirements. They can assist with troubleshooting and are equipped with spares modules in the event that an automated programmer needs to be repaired. All distributors can facilitate the handling of product repairs/returns. For urgent issues, customers always have an option to be in direct contact with support engineers in Xeltek USA and Xeltek China.
More than 30 engineers are devoted to developing new programmers, socket adapters and device algorithms. Engineers are fluent in English and provide excellent support through emails, telephone, live chat, and online ticketing system.
With the 2 operations (Xeltek China and Xeltek USA) in conjunction with local support providing 24 hours of continuous support worldwide, we are able to resolve customer technical support issues quickly.
What SuperBOT Customer says:
So far, all of our SuperBOT customers (from Europe, Asia, and the United States) are very happy with their system with no major system technical support is needed. Customers can count on Xeltek to have support cases resolved quickly.
“Tech Support has been incredibly helpful with any questions that we have had in regards to our programming equipment. We have used Xeltek for majority of our programming needs and the responsiveness of your technical services will continue to make Xeltek our first choice for programming”
-Will, Z-axis
"I have been working with Xeltek over a year ago. I want to mark the excellent service, fast turnaround time, extensive knowledge and solutions I am getting from all staff. I want to mark that the lead time is very fair, and because of that a lot of my costumers are buying Xeltek programmers. Xeltek helps us deliver quality programming solutions to customers with every question answered quickly and thoroughly"
-Rubi Nahum, Reel-Service Israel Ltd
All the programmers worked to the end of the session. We can open existing Project. Brriefly all the problems we faced looks solved. Thank you for your support.
-Umut, Karel Electronics
Sungjae Cho
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